Exchange & Return Policy
For the most optimal shopping experiences at NUO, we offer seamless shopping experiences, ensuring convenience and clarity at every purchase touchpoint.
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policy
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Exchange
Affiliate Agencies/Retail Agencies
Within the first 30 days of purchase, customers may return their product(s) to NUO for an eligible replacement. Processing options, return locations, and applicable handling procedures may vary depending on the region and the specific retail partner handling the transaction.
For returns processed through retail agencies, an additional 10% management and storage fee will apply, along with any price difference if the replacement item is of higher value.
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RETURN
Affiliate Agencies/Retail Agencies/Customers
Within the first 30 days of purchase, customers and authorized agencies who bought directly through NUO For Life (via official channels, showrooms, or the website) may initiate a product return for a refund by contacting NUO For Life customer service.
Eligible returns are subject to a 10% management and storage fee, which will be deducted from the total refund amount. Approved refunds will be processed via bank transfer to the designated customer or agency account within 14 working days of receiving the returned item.
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OTHER NOTIFICATION
• The company does not accept returns/exchanges purchased products from Affiliate Agencies/Retail Agencies (or items) given to customers by third parties.
• Product good(s) must be intact: product(s) should not have missing tags/labels, containers must not be broken, cracked, or damaged, and sealing must remain intact.
• Products must be within expiry date more for more than 3 months (to avoid cases of product swapping).
• Returns are accepted from 2 PM to 5 PM, from Tuesday to Thursday of every week.
• No returns will be processed on the first day of the month and the last 03 days of the month.
